Creating a Customer Experience-Centric Startup: A Step-By-Step Framework - Hardcoverby Thomas Suwelack (Author), Manuel Stegemann (Author), Feng Xia Ang (Author) This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well structured and easy to apply customer experience framework defines customer experience as the start and end point of all business activities. The framework steps and tools (such as NPS, Empathy Map, Customer Journey,